Frequently Asked

Find the answers to your questions about how to get a loan, what assets we accept, how to sell an item and more!

Where Are You Located?
Qollateral is in the heart of NYC’s Diamond District in the secure International Gem Tower.
50 W 47th St, Suite 319
New York, NY 10036
Is an Appointment Required?

Thank you for trusting Qollateral, the nation's premier luxury loan lender. We welcome in-person and virtual appraisals for customers across the country. We do not require an appointment for online appraisals. However, if you would like to visit our NYC offices for an in-person consultation, an appointment is necessary to ensure the safety of our valued customers.

Book an appointment

What is a Collateral Loan?
Collateral loans are secured by an asset with substantial value, such as luxury watches, designer handbags, and diamond jewelry. Collateral loans are also often called secured loans and work by giving a lender your valuable luxury goods in exchange for a loan. You can pick up your assets once the loan is paid in full. No credit checks or financial reviews are required.
How Does the Loan Process Work?
At Qollateral, we’ve structured the loan process to be seamless and efficient while maintaining maximum confidentiality. Simply book an appointment for either an in-person or virtual assessment. If you agree to the loan offer and terms, payment will be made as soon as the same day. Online customers are provided with a fully insured, pre-paid shipping label to make the entire process as risk-free and convenient as possible.
How does the online valuation and funding process work?

At Qollateral, you can secure a high-offer, asset-backed loan entirely online if you choose to. The process is seamless, completely free of charge, and fully insured by Lloyd's of London. We go above and beyond to ensure the process is 100% risk-free and discrete, from the moment you ship your asset to us to the completion of the loan. With our welcoming, white-glove customer service and secure online valuation, you have nothing to lose by choosing Qollateral.

How does it work? Contact the Qollateral team to initiate an online consultation, after which we will provide a free, fully insured shipping label to send your items to us. We will contact you with a loan offer after our team of experienced appraisers has evaluated your asset(s). If you choose to move forward, all it takes to finish the loan process is to complete a simple online DocuSign form. The money will then be wired to your bank account within 24 business hours. We understand how valuable your luxury assets are to you and would like to assure you that they will be safe until your loan is repaid. All items under Qollateral's care are fully insured by Lloyd's of London and are stored in one of the safest buildings in the nation - the International Gem Tower.

How is Qollateral Different from Other Lending Companies?

Qollateral is quickly becoming a premier lender in New York City and nationwide with our accommodating in-person and virtual luxury lending services. We make borrowing against assets effortless and 100% confidential with same-day funding and no credit checks required.

We know that finding a lender you can trust is a top priority. That is why we only employ the industry’s most knowledgeable and skilled appraisers - our team has decades of combined experience and is prepared to help you get the most value from your assets. Furthermore, we prioritize discretion and go above and beyond to safeguard your privacy.

Will My Asset Be Safe at Qollateral? Where Will My Asset Be Stored?
All assets are fully insured by Lloyds of London and stored in a secure vault within the International Gem Tower - one of the most secure buildings in the nation. Our team of appraisers has many decades of combined experience between them, during which assets have never been misplaced or stolen. You can trust the Qollateral team to treat your valuables as if they were their own.
What are the Criteria for a Collateral Loan?
The requirements for a collateral loan are straightforward. Customers must be at least 18 years old and provide valid government-issued identification, such as a driver’s license. It is also very beneficial to bring any paperwork related to your asset with you, such as the receipt or certificate of authentication.
What Will My Payment Be? What Are the Terms of a Collateral Loan?

At Qollateral, we believe in being completely transparent with our customers regarding the terms of their loans. We are licensed by the Department of Consumer Affairs in New York and, as one of the most protective states for consumers in the country, we have a monthly max cap of no more than 4%. If you were to secure a loan for $5,000 through Qollateral, your interest would be at most $250/month. This kind of guarantee is exactly why choosing a bonded and licensed lender you can trust to give you a fair rate is so important. Your loan will also include a standard insurance and vault fee of 1% per month on the 4-month loan. However, we evaluate each customer’s loan individually to negotiate the most competitive terms on the market.

Our customers out of state can also take advantage of the attractive NY state interest rate by booking an appraisal with us online.

How Will I Get Paid?
If you agree to the loan or sale amount and decide to move forward with Qollateral, you will be funded the same day either by cash, check, or bank wire - the choice is yours. Additionally, we accept loan payments by bank wire, money order, cash, or cashier’s check.
Which Assets Do You Accept as Collateral?

At Qollateral, we loan against most major luxury brands, including Rolex, Patek Philippe, Richard Mille, Hermès, Cartier, Tiffany & Co., and many more.

Learn more about the assets we accept.

How Long Does It Take to Get Approved for a Collateral Loan?
We will never rush our customers. However, our efficient loan evaluation process can be completed as quickly as 20 minutes
How Do You Price Luxury Assets?
At Qollateral, we utilize our unique connections with local and international buyers to provide our customers with the highest offer loans. The value of your luxury asset is primarily determined by recent sales and other trends and fluctuations in the secondary market. Additionally, we pride ourselves on taking a more personable approach to lending and have the luxury of offering even better loan amounts based on our history and relationship with our customers. Ultimately, we will always do our due diligence to help you secure the highest collateral loan.
Do You Give Quotes Over the Phone?
Technically, we can. However, we prefer to inspect the item in person to determine the most valuable loan amount. The best option is to contact us for an online or in-person appointment.
Do You Buy Luxury Assets?
Yes. In addition to buying assets, we also provide the highest and best offers in the industry. We are happy to speak to you further regarding your options.